Terms of Service

1. The service

GoRaajje is an online marketplace that connects customers with licensed and verified travel agents in the Republic of Maldives. Agents publish travel packages; customers browse, request bookings, pay online, and communicate with agents through the platform.

GoRaajje acts as an intermediary. The travel services themselves are provided by the agent you book with. Your contract for the trip is with that agent; these terms govern your use of the GoRaajje platform.

2. Eligibility and accounts

• You must be at least 18 years old to use the service or hold an account.
• You must provide accurate registration information and keep it up to date.
• You are responsible for keeping your login credentials confidential and for all activity under your account.
• Agents must hold a valid tourism operator licence in the Maldives and pass GoRaajje's verification process before publishing packages.

3. Bookings and payments

• Requesting a booking is not a purchase. The agent has 48 hours to approve or decline your request.
• On approval you have 24 hours to pay. Payment is processed through a licensed payment provider on GoRaajje's behalf.
• Prices, add-ons and the platform fee are shown before you confirm. The customer pays the subtotal shown; the platform fee is deducted from the agent's share.
• Electronic transactions and records on the platform are valid under the Electronic Transactions Act (Law No. 2/2022) of the Maldives.

4. Cancellations and refunds

Cancellation and refund rights depend on the booking stage. Unpaid bookings can be cancelled free of charge; confirmed bookings may be refundable in line with our Refund & Cancellation Policy. A payment that arrives after a booking expired or was cancelled is never kept — it is automatically refunded.

5. Agent obligations

• Listings must be accurate: dates, capacity, prices, inclusions and add-ons as published.
• Agents must not accept more bookings than available capacity.
• Agents must respond to booking requests within the platform's timelines.
• Agents must deliver the services sold, or arrange a refund if they cannot.

6. Acceptable use

• No fraudulent, abusive or unlawful use of the platform.
• Messages must be respectful; harassment is grounds for account suspension.
• Reviews must reflect genuine experience of a completed trip. One review per booking.
• Do not attempt to circumvent payments, scrape the platform, or interfere with its operation.

7. Intellectual property

The GoRaajje name, branding and platform software are the property of GoRaajje. Package content and photos remain the property of the agents who publish them, licensed to GoRaajje for display on the platform. You keep ownership of content you post (reviews, messages) and grant GoRaajje a licence to display it in connection with the service.

8. Disclaimers and limitation of liability

The platform is provided "as is". GoRaajje verifies agents before they publish but does not guarantee the quality, safety or availability of any agent's services. To the extent permitted by law, GoRaajje's liability is limited to the platform fee paid in connection with the affected booking. Nothing in these terms limits rights you have under the Consumer Protection Act (Law No. 12/2020) of the Maldives.

9. Termination

You may close your account at any time. GoRaajje may suspend or terminate accounts for breach of these terms, fraud, or abuse, and may remove listings that are inaccurate or unlawful.

10. Governing law and disputes

These terms are governed by the laws of the Republic of Maldives. Consumer complaints may be brought to the Consumer Ombudsman's Office established under the Consumer Protection Act (Law No. 12/2020). Other disputes are subject to the exclusive jurisdiction of the courts of the Republic of Maldives.

11. Changes to these terms

We may update these terms from time to time. Material changes are notified on the platform; continued use after a change constitutes acceptance.

12. Contact

Questions about these terms: hello@goraajje.com.