Legal

Refund & Cancellation Policy

Last updated: 7 August 2026

How a booking works

  1. Request — you request dates; nothing is charged and no capacity is held.
  2. Approval — the agent approves within 48 hours; spots are held and you have 24 hours to pay.
  3. Payment — you pay the subtotal shown. The platform fee comes out of the agent's share, not your total.
  4. Confirmed — after payment your trip is confirmed with the agent.

Cancelling before payment

You can cancel a pending or approved-but-unpaid booking free of charge from your booking page. Nothing is charged, and the agent's held capacity is released immediately.

Refunds after payment

  • You cancel a confirmed booking: you may request a refund from your booking page. Refunds are issued to the original payment method. Depending on your payment provider, arrival can take several business days.
  • The agent cannot fulfil the trip: after confirmation, if the agent is unable to deliver the booked dates, you get a full refund of the amount paid.
  • Late payment after expiry or cancellation: if a payment arrives after your booking was expired or cancelled, GoRaajje never keeps the money — the charge is refunded automatically.

Timelines

  • Refund requests on confirmed bookings are processed within 7 business days of approval.
  • Automatic refunds (late payments) are initiated immediately on detection.
  • Actual arrival time depends on your bank or card provider.

Exceptions

Refunds are issued to the original payment method and cannot be re-routed to another account. Where an agent's own terms (displayed on the package) provide more generous terms, the more generous terms apply.

Your rights under Maldivian law

Nothing in this policy limits your rights as a consumer under the Consumer Protection Act (Law No. 12/2020) of the Republic of Maldives. If you believe a refund has been handled unfairly, you may contact GoRaajje support or raise a complaint with the Consumer Ombudsman's Office.

How to request a refund

Use the cancellation button on your booking page, or email hello@goraajje.com with your booking reference (GR-XXXXXX). Ops staff confirm refunds manually; a failed refund attempt is never silent — it is logged for remediation and retried.